Understand Our Reservation, Cancellation and Refund Policy

As you plan your trip, we think it’s important for you to be educated about River’s Edge policies and procedures. That’s why we encourage you to read our cancellation policy. We want you to understand your rights and privileges as a River’s Edge guest. If you have any questions regarding our policies, contact us during business hours at: (707) 433-7247.
The Basics:

From the time you place your initial reservation through the time of your trip departure, River’s Edge holds space for you and your group on that specific trip date. Once your reservation is confirmed by receipt of payment, we consider you booked for that trip. At that time, we begin making costly pre-trip preparations for your river adventure and also turn away other potential clients in order to reserve your space. Obviously, cancellations at this point cost the company quite a bit of money. This is why we must enforce our cancellation policy.

We reserve the right to alter or cancel a trip without prior notice due to conditions beyond our control or in the best interest and safety of the trip. We do not allow visibly pregnant women or children under the age of 4 to paddle. We reserve the right to refuse services to anyone under the influence of drugs or alcohol and no refunds will be made. All participants must sign a Waiver and Release of Liability form. Presenting any form of payment constitutes acceptance of the Reservation, Cancellation and Refund Policy.
The Bottom Line:

50% deposit is required to guarantee your reservation unless a payment plan has been arranged. There are no refunds. If you must cancel your trip, you may receive credit towards a future River’s Edge Trip under the following conditions:

Gourmet Brunch Tour: If your party or any individual in your party cancels at least 72 hours prior to your scheduled trip date you will be issued full credit of your deposit towards a future River’s Edge Trip. However, taxes and fees are non-refundable.

Cancellations occurring less than 72 hours from the day of your trip are eligible for a partial credit of your deposit towards a future River’s Edge Trip. However, taxes and fees are non-refundable. Cancellations on the day of your trip are not eligible for any trip credit. No credit will be given to no-shows. Most reservations may be transferred to a qualified person substituted by you for your space. There are no refunds.

Self-Guided Trips: If your party or any individual in your party cancels at least 24 hours prior to your scheduled trip date you will be issued full credit towards a future River’s Edge Trip. However, taxes and fees are non-refundable.

Cancellations occurring on the day of your trip are not eligible for any trip credit. Most reservations may be transferred to a qualified person substituted by you for your space. There are no refunds. No credit will be given to no-shows. Most reservations may be transferred to a qualified person substituted by you for your space. There are no refunds.

Other Details:

One hundred percent of your trip total is usually due at the time you make your reservation to secure space on a trip. If other arrangements have been made with our office that includes established payment deadlines, and the deadlines are missed, River’s Edge reserves the right to cancel said reservation and retaining a 25% service fee. Please contact River’s Edge if a situation arises that prevents you from adhering to a payment due date.Cancellations by River’s Edge due to insufficient reservations, weather, water flow, or safety considerations may occur. We will refund only the trip fees for the portion of the trip not completed.

RELEASE, ACKNOWLEDGMENT OF RISK AND INDEMNITY AGREEMENT:

All participants are required to sign our Adult Liability Release form. Please take time to read this form and make yourself familiar with it before signing. River’s Edge reserves the right to refuse service to any individual refusing to sign our Adult Liability Release or who is deemed unsafe to participate by the trip guide or lead instructor. You will forfeit your right to a refund! A copy of the text is available upon request. For a PDF version of our Adult Liability Release form, click here.

Full fare for your trip is usually due at the time you make your reservation to secure space on a trip. If other arrangements have been made with our office that includes established payment deadlines, and the deadlines are missed, River’s Edge reserves the right to cancel a reservation. Please call if a situation arises that prevents you from adhering to a due date.

Cancellations by River’s Edge due to insufficient reservations, weather, water flow, or safety considerations may occur. We will refund only the trip fees for the portion of the trip not completed.

Children:

A Minor Liability Release form must be signed by the parent or guardian of any participant who is under 18 years of age and not accompanied by a parent or guardian. To obtain a permission form or the form’s text, please contact our office prior to trip departure. For a PDF version of our Minor Liability Release form, click here.

Medical Care and Rescue Costs are the participant’s responsibility.

We reserve the right to relocate or change boat size, number of guests per craft, and length of trip due to abnormal river flow and conditions.
We reserve the right to refuse service to anyone judged to be under the influence of drugs or alcohol, and no refunds will be offered.